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The commercial site of PH FRAGRANCES is an e-commerce website accessible through the Internet, open to any user of this network.

Identity   :

Responsable of publication:

20 rue Cambon 7

75001 PARIS

RCS: 840961239
TVA: FR59840961239

Email du service client :

Directeur : Camille Le Feuvre

Web site development:
ZA ARAGO - Bat 10
9, rue Charles Coulomb
28000 Chartres
Tél. : 02 37 35 49 05

Host Website

2 rue Kellermann - 59100 Roubaix - France.
SAS au capital de 10 059 500 €
RCS Lille Métropole 424 761 419 00045
Code APE 6202A
Tél : 0820 698 765

pH Fragrances proposes Personal care, home care, fragranced technologies and fragrances.

The Terms and Conditions are available at any time on the website. The GTC can be changed by pH fragrances at any time. The new GSC will apply to sales made after the modification. Any order for a product offered on the website requires consultation and acceptance of the general conditions of sales.

The validation of the purchase order constitutes an electronic signature which has the same value as a handwritten signature and is a proof of the order and the sums due for this order.

French law is applicable for any dispute. Any dispute will be submitted to the French courts.



The pH fragrance products ordered are intended for the personal use of the purchaser, unrelated to the professional activity of the buyer.


The products offered for sale by pH fragrances are those listed on the website on the day of its consultation by the buyer and this within the limits of available stocks.

pH fragrances accept orders within the limits of available stocks. However, in case of out of stock, the buyer will be informed immediately and will be either refund his order within 30 days of payment of the amounts he has paid, or will be offered a similar product equivalent value . Only delivered products will be charged.

The Purchaser has the choice to completely cancel his order, to partially cancel his order, to receive the products available at first, then the deferred products in a second time, as soon as they are available again. To receive the entire order, in one shipment when the goods are available .


The list of products presented on our site is not exhaustive. The photographs of the website as well as the texts that illustrate the products do not enter the contractual field. Any variations in the presentation of products and texts can not be the held of pH fragrances responsibility fragrances, and have no impact on the validity of the sale.


The user can navigate freely on the website , without being engaged under an order . By logging in and browsing the site, the user must respect the privacy policy, the Terms of Use, the privacy policy and cookies that he acknowledges having read, understood and accepted.

When browsing the website, the buyer can at any time   :

-See the summary of the selected products

-Continue shopping


When finalizing the order, a summary of the entire order is given. If the user already has an account, a possibility to identify himself with his email address and his confidential password is proposed. If the user is new, an opportunity to create his account is proposed, and must provide his email address, password ... These two identifiers is proof of his identity and manifest of his content.

Then, once the delivery address indicated, a delivery note will appear on the screen that summarize the entire order, the name, address, place of delivery. The buyer must check "   I have read the terms and conditions of sale and I adhere  without reservation " . The buyer must click on the payment method by credit card that he chooses, then click on "   I confirm the order   ".

The payment by credit card will be via the payment server of the BNP, Mercanet . High-performance security measures are put in place by the bank, including secure SSL encryption (Secure Socket Layer) to secure data related to payment methods. The banking data do not transit at any time by the computer system of pH fragrances. The responsibility of pH fragrances is released.

From the moment the user validates his order, he becomes Buyer.

The purchase order is automatically registered in the pH fragrance computer system and allows traceability of commercial exchanges .

A summary confirmation email will be sent to the recapping buyer.

A shipping email will be sent to the buyer to indicate the time of shipment of his goods.


pH fragrance reserves the right to refuse any order or delivery when:

-An existing dispute with the buyer

-A partial or total non-payment of previous orders by the buyer

-A refusal banking organizations to authorize payment card pa r

-A partial payment or non-payment

- Fraud information by our security measures

-Any other reason relating to the abnormal nature of the order, at the discretion of pH fragrances.

In order to limit fraud, and in the interest of customers, an anti-fraud service checks the orders. pH fragrances reserves the cancel any orders at any time and reserves the right to ask you to prove your identity (identity card, passport) before acceptance of the order. The processing of the order will be made from the receipt of these requested documents. The orders will be canceled in the absence of reception of these documents under 10 days and in the event of justifying judged non-compliant.


pH Fragrances is the owner of the ordered products until the finalization of the collection and total payment of the orders and the expenses of deliveries.

In case of payment problems, the buyer agrees to return the goods received in error at the first request and without delay.


When the consumer acts in accordance with legal guarantees of conformity , he benefits from a period of two years from receipt of the product to act. The consumer can choose between reimbursement of the property or repair, it is given to prove the lack of conformity of the product following the 24 months after a product delivery.

When the consumer acts as collateral against hidden defects, he can choose between the resolution of the sale or the reduction of the selling price.

Upon receipt of the product, and after examination of the application, if the non-compliant or defective nature of the product was proven, then it will be repaired or replaced at the option of the Buyer.


If a package arrives at the damaged buyer, pH fragrances invites you within 3 days to notify it to its customer service by sending an email. After this period, we consider that you have received products in a state that gives you satisfaction.

Minors do not have the right to contract. Deliveries to minors must be subject to parental authorization.

We are committed to protecting your personal and confidential data that you indicate when you place orders on our site. This information allows us to process your orders at best and inform you of the status of your orders.

The exchanges, purchase orders, are kept, this in order to better meet your expectations.

Your data is collected with your consent to allow the sending of our offers by email or sms, or catalog or samples by post.

You have the right to access , rectify , port or erase your personal data in accordance with the law Informatique et liberté of January 6, 1978.

For more information, see our privacy policy.

Minors do not have the right to contract. Deliveries to minors must be subject to parental authorization.